Server Management

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Server Management

BR Creators can help manage your hosted server infrastructure. You can take advantage of our server management services and bring focus to your core business. Coupled with Server Management Services and your choice of hosted infrastructure, Atlantic.Net can help you achieve your business goals and stay focused on your core business.

We offer the below Server Management Services

General Features

  • Server deployment while following industry best practices, including server hardening
  • General baseline performance metrics completed and provided upon initial release
  • Dedicated Account Representative
  • Upon request, troubleshoot issues relating to server network connectivity, host load, and server operating systems
  • Reinstall server operating system as needed

Database Service Support

  • Installation and secure configuration of database software
  • Assist with setting up new database and database users
  • Assist with setting up local database backups
  • Assist with import of remote databases
  • Assist with basic security changes

Control Panel Support:

  • cPanel / WHM
  • Plesk
  • Webmin

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DNS Support

  • Web portal available to allow for client to make their own changes
  • Assist with importing customer provided DNS information to Atlantic.Net DNS servers
  • Implement DNS changes on Atlantic.Net DNS servers and help facilitate migrations to Atlantic.Net services
  • Assist with advanced DNS configurations, such as setting up domain keys and SPF records
  • Assist with troubleshooting DNS resolution problems

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Email Server Support

  • Install and configure Mail Server on Windows or Linux server, including Mail Transfer Agent (MTA) and Webmail portals
  • Enable anti-spam and anti-malware settings by configuring e-mail virus and spam scanners, rate-limits, and Realtime Blackhole List checks
  • Assist with setting up mail-related DNS records
  • Assist with setting up new domains
  • Assist with setting up new users
  • Assist with troubleshooting mail delivery and mail queue issues
  • Provide customer with settings needed to set up e-mail client for receiving e-mail

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Web Server Support

  • Includes support for Windows IIS, Apache, Nginx
  • Install and configure requested common web extensions, such as PHP
  • Apply general security tweaks and performance optimizations
  • Assist with setting up new websites
  • Assist with setting up domain redirects and rewrites
  • Assist with setting up custom logging
  • Assist with enabling web authentication
  • Assist with server generated outbound e-mail issues
  • Assist with troubleshooting connectivity to an SQL server
  • Assist with troubleshooting permissions and file issues
  • Assist with evaluating customer logs